Liberty Mutual Sucks See below opinions and reviews.
They suck don't do it.
by itrain22 ,
Pros: Low rates, but . . .
Cons: Don't ever file a claim!
Yes, Liberty has some very low rates. So not only my car, but my home is insured by them. Well, after a minor car accident - in Massachusetts, where I live - I have seen the light. I will be re-insuring with a new company. The dispute is "mechanical...
Cons: not very understanding at all
I am a 25 year old female. I had liberty mutual as my insurance company because my parents had them for many years.
well, I decided to have my own car insurance policy. I gave them my credit card for 250 dollars, in the mail I received the...
Taking Liberty to LIE
Cons: Lied about tow truck for roadside assistance
Liberty Mutual lied about sending out tow truck service for roadside assistance. After almost 3 hours waiting in a dangerous area of highway, found out tow service told liberty they couldnt come for yet another hour. Head supervisor at Liberty...
I DROPPED THEM FOR GOOD
Pros: NONE TO SPEAK OF.
Cons: NO AGENTS, CLAIMS PAYING, CANCELLATION FEE, PENALIZE GOOD DRIVERS WITH LESS THAN 10 YRS EXP.
I had an agent. Now I have to speak to a CS person. They are not insurance professionals. Raised rate for wife with perfect driving record using NC new consent to rate law which allows extremely large increases for drivers with less than 10 years...
I used to like this company b/c of their cheap rate, but not after I had a claim...
Cons: So what, they don't pay...
Yes, I expressed how great and cheap this company was on my first review of this company, but I have totally changed my view on it after I filed a claim. My car was vandalized in San Francisco, basically, almost to the point of got "stripped"....
The worst auto insurance experience I ever had
Cons: Everything else, deceptive practices
My car was stolen and recovered a few days later. Liberty Mutual turned the entire claim process into a complete nightmare. My calls to their office went unanswered and when I WAS able to get someone on the phone, I received a different answer to my...
Pros: All pros and service rendered were more than exceeded by bad service!
Cons: Quick to cash you check and make things difficult!
What a joke of a company. Service is terrible. I read through some reviews and thank goodness I did not have more problems with them. At least, today I no longer pay them to be rude and stupid! Be sure before you leave them (which is highly ...
I URGE YOU NOT TO USE THIS COMPANY!!
Pros: They were fast with the quote
Cons: Slow with everything else, you need a lawyer to settle most property claims
After reading the few E-Pinions about Liberty Mutual, I've realized that the only favorable opinions are from people who have never actually filed a claim through them. I have been both, an insured, and a claimant with this company.
A Horrible Company
Pros: no pros
Cons: dishonest unhelpful rude
On Dec. 13th, my husband's truck was stolen. Not only did Liberty Mutual not help us is any way (rental car, customer service ect...) they were rude to us. The claim dragged on and on for weeks, my husband and I having no car to get to work with or ...
Don't challenge Liberty Mutual with something as difficult as an address change
Pros: Competitive premiums
Cons: Horrible service, unable to correct errors after the fact
I became a Liberty Mutual customer because they offered me the best rates. I know now to be more se ...
Liberty Mutual is a Great Example of Poor Customer Care
Pros: Easy, available weekends
Cons: Claims are difficult, poor service
Today seemed an average day. I accidentally turned my alarm off, and overslept by about 45 minutes. But, I was able to shower and dress in time to leave the house at around 8:30 a.m. Still late, but not a bad recovery. The traffic gods were working in my...
Great company as long as you never have to file a claim...
Pros: Excellent rates and payment plans.
Cons: Very poor claims service.
I had been with this company for close to 9 years and never had a claim. When I did have to file to claim due to an act of GOD, windstorm and a rock, that's when this company showed it true colors. The claim service was terrible and after filing the...
Read the full review
Pros: None that come to mind
Cons: terrible service, higher than average rates
My husband used to be insured with Liberty Mutual. His representative was nice enough, but when I met him he really over did it. He did everything in his power to sell us stuff that we didn't need in the ways of life insurance as a suplement to our...
Results, but not from Liberty
Pros: They have a great voice mail system.
Cons: Liberty did nothing for us.
Back in Dec. I wrote an Epinion regarding the poor customer service from Liberty Mutual and then again in Jan., followed up with an update. Many from the Epinion Community provided sound advice on how to handle this situation. One was to contact the...
Can't imagine dealing with them all the time
Pros: CSRs were nice
I do not have Liberty Mutual but I filed a claim through them when one of their policy holders rear-
Continual bait and switch/Dishonorable
Pros: Wait is minimal for Customer Service
Cons: Dishonorable. Not upfront on policy.
Be careful if you make the mistake to sign up with Liberty Mutual. When I got a quote from the sales agent for a policy in Mass. she quoted me a significantly lower price then other competitors in the state (even though MA has fixed insurance prices). ...
Pros: Prompt reply for a web generated rate quote
Cons: Far too expensive with no justification
After Getting quotes to insure my 1999 Golf GL, Liberty Mutual was the most expensive by over 1000.00. Even after calling Liberty Mutual and speaking with a rep we couldn't get it any lower than 800.00 more than the lowest quote I got.
Pros: good rates for those few they wish to insure
Cons: slow to pay claims - quick to ignore past loyalty
Having spent nearly ten years selling insurance for these guys (and having been insured by them for the same time), I feel qualified to make a few observations.
As if I just got my first car
Pros: They were convenient for me
Cons: Your loyalty means nothing anymore
I have had my cars insured by Liberty Mutual Insurance since the 1980's. My driving record is good being totally clean for 6 years. I haven't cost Liberty Mutual more than $1500 in claims in all my years of driving (20). My 14 year old car recently...
Pros: Great claims service when you aren't at fault.Fast response.
Cons: Really lousy Customer Service Reps.
I became insured with LM in 2005 because their rates were competative. In 2006 my daughter was in a fender bender caused by the other driver. The car was totaled by LM and the subrogation with the other driver's insurance went smoothly. I bought a ...
I'm Getting Dissapointed
Pros: Prompt claims service, generally polite and helpful sales persons.
Cons: Right now, unless they find a mistake or explain themselves, outrageous rates.
I've been with Liberty Mutual now for about 30+ years. I've stuck with them when I moved to another state far away, and after I moved back to my home state. I used to be with State Farm, but their rates went insane, and my employer started a group ...